Air Peace Under Fire: Passengers Allege Extortion, Boarding Denials Amidst Flight Chaos

Abuja, Nigeria – Air Peace, one of Nigeria’s leading airlines, is facing a barrage of accusations from disgruntled passengers, alleging widespread flight delays, cancellations, and a disturbing pattern of denying boarding to pre-booked customers while simultaneously selling tickets at exorbitant prices on the spot.

A recent incident recounted by Senator Aliyu Oshiomole(a one time Governor of Edo State) sheds light on the distressing experiences many travelers are enduring.

Oshiomole, who chronicled his ordeal, detailed a frustrating encounter that began with a five-hour delay and subsequent cancellation of an earlier Air Peace flight.

ADVERTISEMENT

His troubles continued on a subsequent booking for a 6:30 a.m. flight. Despite checking in online, along with two Ghanaian companions, to preempt potential last-minute hitches, Oshiomole arrived at the airport just five minutes past six, only to be informed the counter was closed.”How can you close boarding for a 6:30 flight at 6:05? What is the purpose of online check-in, then?” Oshiomole questioned, highlighting the apparent contradiction in the airline’s procedures.

He noted a concerning trend: “I noticed they were still taking other people in.”His observations were quickly corroborated by numerous other stranded passengers at the airport, all sharing similar tales of frustration.

A particularly egregious case involved a woman who had purchased her ticket online for N146,000 and arrived at the airport at 5:55 a.m. for the same 6:30 a.m. flight. Despite her timely arrival, she was denied boarding, purportedly for being “late” and the counter being closed.

The situation escalated when it became apparent that while pre-booked passengers were being turned away, Air Peace was allegedly selling tickets for the same flight on the spot at significantly inflated prices, ranging from N200,000 to N300,000. This practice has led to accusations that the airline is deliberately discouraging online bookings at lower rates to capitalize on desperate travelers willing to pay more.

Oshiomole confronted the airline manager, pointing out the injustice: “How can you refuse to board her when the aircraft is still on the ground and more people are buying tickets?” He further criticized the lack of regulatory oversight, lamenting, “You have regulatory agencies, and they are all compromising.

You cannot board people buying tickets on the spot and deny those who booked days ago or checked in online.”The intervention of Department of State Services (DSS) and Air Force personnel brought little immediate relief. The woman, with her six-month-old baby, was eventually offered a spot on the next flight, but with an additional charge of N109,100, bringing her total expenditure for a one-hour flight to Abuja to an astonishing N256,000.

This scenario, according to Oshiomole, was not isolated, with “many others in the same situation, and everyone was shouting at the airport.”

Oshiomole’s account paints a grim picture of an airline prioritizing profit over passenger convenience and adherence to established protocols. The alleged practice of turning away online check-ins while simultaneously conducting on-the-spot sales at higher prices raises serious questions about transparency and ethical business practices within the Nigerian aviation sector.

Calls for stricter regulatory enforcement and greater accountability from airlines like Air Peace are growing louder as passengers continue to bear the brunt of such operational inefficiencies and alleged exploitative practices.

The incident serves as a stark reminder of the challenges faced by air travelers in Nigeria and the urgent need for a more robust and passenger-centric aviation industry.