NIS announces temporary disruptions on passport platform

The Nigeria Immigration Service has announced that its Passport Digital Platform will undergo routine system maintenance, resulting in temporary service disruptions for users.

NIS said the maintenance window will run from 12:00 a.m. on 12 December to 6:00 a.m. on 14 December 2025 (GMT).

This was contained in a public notice shared on the service’s X handle on Friday and signed by its Public Relations Officer, ACI AS Akinlabi.

According to the statement, the exercise is aimed at enhancing system performance and improving overall user experience.

“The Nigeria Immigration Service wishes to inform the general public that it is carrying out routine maintenance on its Passport Digital Platform to enhance system performance and overall user experience.

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“During this period, users will experience temporary service interruptions, slow response times, or limited access to selected NIS Passport Services,” the notice read.

The service appealed for public patience, noting that the exercise is essential to maintaining a secure and efficient digital passport ecosystem.

“Our technical teams are working round the clock to ensure full service restoration within the stated timeframe,” it added.

NIS also urged users who require assistance during the maintenance period to contact its support team via email at support@immigration.gov.ng or through its official social media handles.

In a related development, NIS announced on Tuesday the activation of temporary complaint-response channels on social media following the takedown of its support accounts.

The service said the new channels were created to ensure uninterrupted engagement with applicants experiencing difficulties with passport and visa processes.

According to the notice, affected applicants can now channel their complaints through the temporary X handles @InquireAtNaija, @nigimmigration, and @InquireAtNaija_, as well as via Instagram.