NERC Orders DisCos to Compensate Premium Band A Customers

​ABUJA — In a major regulatory intervention aimed at protecting electricity consumers, the Nigerian Electricity Regulatory Commission (NERC) has ordered the country’s electricity distribution companies (DisCos) to issue financial compensation to premium Band A customers who suffered severe power outages earlier this year.

​The decision follows a wave of grid generation constraints between February and March 2026, which left many top-tier subscribers with electricity supply far short of the minimum daily service they were promised.

​According to Public Notice Directive No. NERC/2026/002, issued by the regulator on Thursday, thousands of maximum demand (MD) industrial users and non-maximum demand (Non-MD) residential subscribers will receive direct financial relief through token credits or bill adjustments.

​Grid Failures and Infrastructure Vandalism

​The regulator acknowledged that the nationwide generation shortfalls during the two-month window were driven by systemic constraints rather than the direct operational failures of the individual utilities. Data from the period reveals that Nigeria’s grid-connected power plants operated at a mere 31 percent of their installed capacity.

​This severe drop was primarily triggered by critical deficits in gas supply. Thermal power plants across the country require roughly 1,629.75 million standard cubic feet of gas per day to run optimally, but real-time supply fell drastically below that target. The situation was further aggravated by targeted acts of vandalism against critical gas pipelines and key transmission lines managed by the Transmission Company of Nigeria (TCN).

​Despite these external challenges, NERC maintained that premium-paying consumers cannot bear the financial brunt of unfulfilled service agreements.

​Inside the Compensation Framework

​The special intervention categorizes the affected premium feeders based on the severity of the supply shortfalls they experienced:

1.Feeders with Less Than 18 Hours of Supply: Band A customers connected to these heavily hit networks will receive a 20% refund. For residential and light commercial (Non-MD) users, this is calculated based on the February 2026 approved energy cap. For heavy industrial (MD) users, it will equal 20% of their average billed energy for that month. Crucially, NERC stated that these feeders will not be downgraded to lower tiers despite failing to meet the 20-hour premium floor.

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2.Feeders with 18 to 20 Hours of Supply: For areas where the supply drop was less severe, the existing regulatory refund structures under Addendum No. NERC/2024/003 will apply to both customer classes.

Strict Consumer Protections and Deadlines

​To ensure that the financial relief reaches consumers intact, NERC has instituted explicit consumer guardrails. Most notably, DisCos are strictly prohibited from using these compensation credits to offset any existing customer debts or accumulated historical arrears. This rule directly addresses long-standing complaints from consumers that utilities routinely swallow up regulatory refunds into disputed, aged debts. ​Additionally, distribution companies must clearly and transparently communicate the exact naira value and the specific coverage period of the compensation directly to each beneficiary. ​The commission has established strict timelines for the rollout of the credits:

• ​February 2026 Shortfalls: Compensation processes must have been completed by May 31, 2026.

• ​March 2026 Shortfalls: All bill adjustments and tokens must be fully delivered no later than June 30, 2026.

​Regulatory Warning: NERC emphasized that it will continuously monitor implementation across all networks and actively verify utility compliance to ensure no eligible consumer is shortchanged.

​While energy analysts note that compensation fixes the financial symptoms rather than the root gas-supply failures plaguing the grid, the directive marks a significant step forward for consumer rights and accountability within the Nigerian Electricity Supply Industry (NESI).