FCCPC Recovers ₦10 Billion Following Thousands of Consumer Complaints in 2025

The Federal Competition and Consumer Protection Commission (FCCPC) has announced a significant recovery of more than ₦10 billion for Nigerian consumers who lodged complaints against banks, fintech companies, and other sectors between March and August 2025. The data, disclosed in a statement by Ondaje Ijagwu, Director of Corporate Affairs at the FCCPC, reveals that the commission resolved a total of 9,091 consumer complaints across 30 key sectors of the Nigerian economy during this period.

The banking sector topped the list with the highest volume of complaints at 3,173, followed by Fast Moving Consumer Goods (FMCG) with 1,543 complaints, fintech companies with 1,442, and the electricity sector with 458 complaints. Other sectors with notable complaint volumes included e-commerce (412), telecommunications (409), retail and wholesale (329), aviation (243), information technology (131), and road transport and logistics (114).

Consumer grievances addressed by the FCCPC spanned unfair charges, unauthorized deductions, deceptive marketing, poor service delivery, defective products, and delays in redress. The commission highlighted that the high number of complaints and the substantial financial redress underscore the significant financial harm and consumer frustration experienced in Nigeria’s essential services.

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FCCPC Executive Vice Chairman and CEO, Mr. Tunji Bello, emphasized the commission’s commitment to holding businesses accountable and ensuring compliance with consumer protection laws. He noted the urgent need for stronger regulation, particularly in financial services sectors like banking and fintech, where consumers face recurring issues with loan deductions, account charges, transaction disputes, and digital lending practices.

The statement called for enhanced collaboration between the FCCPC, the Central Bank of Nigeria (CBN), and other sector regulators such as the Nigerian Electricity Regulatory Commission (NERC) to tackle systemic challenges, especially in financial services and electricity billing. The FCCPC also stressed the growing consumer concerns in e-commerce related to frequent disputes over deliveries, refunds, and counterfeit products, despite relatively low individual monetary losses.

Consumers are encouraged to report violations through the FCCPC complaint portal and zonal offices as the commission intensifies its enforcement, monitoring, and regulatory engagement to protect consumers’ rights and promote fair market practices.

This latest data release aligns with the FCCPC’s mandate under the Federal Competition and Consumer Protection Act (FCCPA) 2018 to enforce consumer protection and make sector-specific complaint information publicly available, reinforcing its role in safeguarding consumer welfare across Nigeria’s economy .